More business and government organizations developing IT solutions now use open-source repositories because of their reliability and rapid development. The bedrock of an open-source project is the community that uses, maintains, and creates new applications from it. This is because the more people who can see and test the code, the more likely any flaws will be caught and fixed quickly. Therefore, it becomes crucial for the foundation hosting the repository, to manage the massive number of issues submitted by users on a daily basis.
The primary stakeholder is EZTABLE, an ecommerce based platform for reservations for different restaurants in Taiwan. Currently, there is a mismatch between the number of bookings and the amount of revenue generated by the bookings. The problem is the current booking system which enable the user to book reservations even without prior payment. Hence the actual revenue falls short of the potential revenue due to the existing system. The business goal of our project is to let our client realize the potential revenue and the need for changing the strategies.
Our client Yourcabs.com operates a platform to efficiently connect consumers in need of transport, with vendors in need of increased occupancy. Customers can make bookings through 3 possible methods- Online, Mobile website and phone. While traditionally most of the bookings have been coming from the phone method, the other 2 methods are fast catching up in terms of no of bookings being made. To maintain infrastructure to cater to a certain demand level in any of the booking methods, certain fixed and variable cost is incurred by our client.
As the focus of Information Technology outsourcing (ITO) and business process outsourcing (BPO) evolves from purely-cost-arbitrage and becomes a strategic business decision, the processes of vendor selection and contract negotiation is becoming increasingly complex, time consuming and expensive. Based on theories of contracts and procedural coordination and the growth in the IT-BPO outsourcing industry, we believe that the costs associated with contract negotiation will only increase in future.