Operations

Classification of sales opportunities for a software company

Application Area: 

Project Details

Term: 

2005

Students: 

Jeanne M. Russo, Daniel Rozas, Pablo Macouzet, Sriram Gandhi, Vino Babu

University: 

UMD

Presentation: 

PDF icon Sales Opportunities.pdf

A software company moved to a new Sales Operations Portal in 2004 to replace an existing system.Design as a The portal is a single source for remote access to all sales related activities: Account management, calendar, tasks, opportunities.

The project goal is to predict the likelihood of open opportunities becoming won or lost deals.

Factors explaining customer satisfaction in a computer-based testing company

Application Area: 

Project Details

Term: 

2003

Students: 

Vincia Francis, Lizmara Kirchner, Kyle Singleton, Wen-Chun Wu (deceased)

University: 

UMD

Presentation: 

PDF icon Prometric.pdf

A large computer-based testing company (GMAT, Microsoft certification, etc.) has a network of testing centers operated by third-party partners. The company measures testing center performance across many dimensions. The company is experiencing declining client satisfaction in an increasingly competitive environment, and has limited capital investment funds.

Predicting Delays in the Operating Room

Application Area: 

Project Details

Term: 

2007

Students: 

Chris Low, Igor Nakshin, Xinyang Zou

University: 

UMD

Presentation: 

PDF icon or_delays_presentation_.pdf

Report: 

PDF icon or_delays_report.pdf

According to Press Ganey’s Physician’s Office and Outpatient Pulse 2007, a widely used report
in health care industry, on time appointment performance in ambulatory surgery is one of the
most important factors with respect to patient satisfaction. However, how to best optimize the
O.R. scheduling has been a long standing, highly debated issue within the healthcare industry.

Explaining Navy Reserve Training Expense Obligations

Application Area: 

Project Details

Term: 

2009

Students: 

Emily Franklin, Roxana Garcia, Mike Hulsey, Raj Kanniyappan, Daniel Lee

University: 

UMD

Presentation: 

PDF icon Explaining Navy Reserve Training Expense Presentation.pdf

Report: 

PDF icon Explaining Navy Reserve Training Expense REPORT.pdf

The Navy Reserve Policy requires reservists to submit a travel claim within 5 business days after returning to their home regional travel office. Unfortunately, the Navy Reserve has more than $30 million in funds appropriated to support the training of the Navy Reserve Force, which is tied up in unliquidated transactions. The unliquidated records cause an inaccurate picture of the funds available for future training opportunities and signify the liabilities owed to reservists.

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