Customer Acquisition & Retention

Factors explaining customer satisfaction in a computer-based testing company

Application Area: 

Project Details

Term: 

2003

Students: 

Vincia Francis, Lizmara Kirchner, Kyle Singleton, Wen-Chun Wu (deceased)

University: 

UMD

Presentation: 

A large computer-based testing company (GMAT, Microsoft certification, etc.) has a network of testing centers operated by third-party partners. The company measures testing center performance across many dimensions. The company is experiencing declining client satisfaction in an increasingly competitive environment, and has limited capital investment funds.

Predicting Customer Churn For A Credit Card Company

Application Area: 

Project Details

Term: 

2005

Students: 

Cecily Rekart, Craig Lowenstein, Crystal Trainor, Ernest Chrappah, Maieka Hansard

University: 

UMD

Presentation: 

A major credit card company with travel offices in UK, France, Britain, and Germany is experiencing high rates of customer defection: 20%-30%. The project goal is to create a predictive model to predict which current customers are likely to leave.

Profiling subscribers of a new medical journal: who is likely to renew?

Application Area: 

Project Details

Term: 

2004

Students: 

Ananthakrishnan, Santhosh Bakalov, Yassen Bakalova, Anna Iyer, Rakesh Parameswaran, Sindhu

University: 

UMD

Presentation: 

A leading publisher of medical information publishes a highly successful, bimonthly, 1-year old nursing journal. This journal has had an explosive growth since its inception in 2003, with the number of subscribers growing by 80% in less than 3 months.

Explaining customer churn in a telecom company

Application Area: 

Project Details

Term: 

2005

Students: 

Rodney Anderson, Tatyana Kramskaya, Peter Laanisto, Sunetra Mahajan, Harish Mysore

University: 

UMD

Presentation: 

The goal of this project is to understand profiles of disconnected customers and analyze churn rates in different geographic regions. This can then serve to develop marketing programs to attract new
customers and add services for existing customers

Targeting frequent fliers most likely to respond to a mail offering

Application Area: 

Project Details

Term: 

2004

Students: 

Brad Barber, Andrew Choi, Michael Kilby, Jim Turner

University: 

UMD

Presentation: 

An airline recently offered promotion to members of its frequent flyer club via direct mail. The response rate was less than desired, and the airline would like to target consumers most likely to accept offer.

The project objective is to create a model that classifies frequent flier club members based on their likelihood of accepting the promotion.

Identifying frequent fliers most likely to respond to a mail offering

Application Area: 

Project Details

Term: 

2005

Students: 

Geoff Gray, Armando “Mannix” Litonjua, Matt McNamara, Tim Roach, Jason Thayer

University: 

UMD

Presentation: 

The goal of this project is to identify Delta Sky Miles members most likely to respond to a frequent flier mileage offer in exchange for the purchase of Sprint-Nextel wireless phones and service

Characterizing Pilgrim Bank's Loyal Customers

Application Area: 

Project Details

Term: 

2007

Students: 

Michael Isble, Karl Olson, Johan Rong, Ampun Janpengpen, Hyun Kim

University: 

UMD

Presentation: 

Report: 

Pilgrim Bank is a small retail bank in Texas. The goal of this project is to identify profiles of customers who would likely be retained, year over year, by Pilgrim Bank.

Member Retention Analysis for the Association of Financial Professionals

Application Area: 

Project Details

Term: 

2007

Students: 

Cytena Hubbard, Galina Kozachenko, Chris Klejdys, Josh Miller, Ayon Rahman

University: 

UMD

Presentation: 

Report: 

The Association for Financial Professionals (AFP) has an annual membership fee. AFP understands that a certain percentage of non-renewals are natural. However, the would like to maximize renewals by targeting the right people in the "membership renewal" campaign.

Predicting New Customer Retention for Online Dieting & Fitness Programs

Application Area: 

Project Details

Term: 

2007

Students: 

Amy Brunner • Harin Sandhoo Lilah Pomerance • Paola Nasser Srinath Bala

University: 

UMD

Presentation: 

Report: 

Gymamerica.com is an online personal trainer. The goal of this project is to help the company predict whether a new user user will become a paying customer after the 10-day free trial.

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